Chellyann Moreno

Data Scientist

Chellyann Moreno


Data Scientist


(541) 337-6550



Available Work Locations: Austin, TX • Colorado Springs, CO • Houston, TX • San Antonio, TX • TX; Remote

Military Veteran

Active Secret

Associate Degree

Core Technologies: Python, MySQL, Spark, Tableau, Pandas, NumPy, Matplotlib, Seaborn, SciKitLearn, Anaconda, Jupyter Notebooks, Git/GitHub

Core Competencies: Data Storytelling, Applied Statistics, Machine Learning, Natural Language Processing, Classification, Regression, Clustering, Time Series Analysis, Anomaly Detection

Primary Focus: Data Analytics

Additional Skills: Customer Service • Microsoft SQL

Hire Me Because

My Capstone Project: Pagel

Company Response to Consumer Complaints 

Created a Linear Support Vector Classification model to predict a financial company’s response to a consumer’s complaint. Utilized NLP to analyze 3.5 million complaints from the last 12 years to the CFPB to see how the wording of a complaint affects the response. Discovered that the response can vary based on the complaint’s sentiment and the targeted product of the complaint. The model was able to produce an accuracy of 79.4% and a recall of 99.2%.